From Long Hours to Instant Insights: The Case for Automating Third-Party Evidence Review
5 minute read
August 2025
Third-party risk teams face a growing challenge. As the volume and complexity of third-party assessments increases, so does the burden of reviewing evidence. Documents such as SOC 2 reports, SIG questionnaires, and internal security policies must be analyzed in detail before a third party can pass a yearly review cycle.
While these documents are critical to understanding a third party’s security posture, the process of reviewing them continues to be one of the most time-consuming and resource-intensive aspects of the third-party risk management (TPRM) lifecycle.
At ProcessUnity, we invested in understanding how our customers can solve this challenge with an innovative application of AI. In this guide to fixing the evidence review problem, we examine why the evidence review process is unsustainable, and how purpose-built AI is now making it possible to automate and accelerate this critical task without compromising accuracy or control.
Evidence Review: A Critical Step with a Heavy Burden
Third-party risk evidence plays a critical role in validating a vendor’s controls during the assessment cycle. Documentation is the only way you can verify that third-party security controls are in place, ensuring that your business partners are as secure as your internal team. But the current approach to evidence review is often inconsistent, inefficient, and difficult to scale.
Today’s TPRM teams routinely encounter the following challenges:
- SOC 2 reports require detailed, manual analysis to identify key third-party security controls and potential gaps.
- SIG questionnaires contain minimal context, requiring analysts to interpret and score them manually.
- Security policy documents vary in structure and quality, demanding subjective judgment and back-and-forth clarification.
These challenges result in long review times, inconsistent evaluations across different analysts, and delayed assessment cycles. The manual nature of the process makes it difficult for teams to keep up, especially as the number of assessments grows and the regulatory landscape becomes more complex.
The Problem with Manual Review
Manual review is slow and inherently subjective. Different analysts may interpret the same evidence in different ways. Some may conduct thorough reviews, while others may focus only on surface-level indicators due to time constraints. This lack of standardization can lead to uneven scoring, missed security issues, and limited auditability.
More importantly, as the volume of assessments increases, TPRM teams must make difficult trade-offs: prioritize speed or maintain depth. Either approach introduces risk.
A Better Way Forward
An effective third-party evidence review process should be:
- Efficient: Your team should minimize time spent on low-value administrative work.
- Accurate: Review cycles should surface key controls, gaps, and risks with reliability.
- Consistent: Your reviews need to apply a standard assessment methodology across each and every third party.
- Actionable: Third-party reviews must deliver results that can immediately inform decision-making.
The industry has long needed a better solution that accelerates review cycles while improving the quality and consistency of results.
The Role of AI in TPRM
Generic AI solutions lack the necessary domain knowledge to interpret evidence documents accurately. Without a clear understanding of security frameworks, risk terminology, and contextual relevance, general-purpose AI may deliver unreliable or incomplete results. Concerns about privacy, data handling, and tool integration slowed the adoption of AI in critical risk functions.
While the potential benefits of artificial intelligence are substantial, many teams remain skeptical of giving up human control over the review process. At ProcessUnity, we believe AI can play a transformative role in third-party risk management, but only if it is designed specifically for the challenges third-party risk professionals face, and supports the human-in-the-loop.
Introducing Evidence Evaluator: Purpose-Built AI for TPRM
To directly address the challenges of manual, time-consuming evidence review, ProcessUnity delivered Evidence Evaluator, an AI-powered capability embedded within our platform, designed specifically for real-world third-party risk management teams.
Evidence Evaluator leverages advanced AI to automate the extraction and analysis of content from commonly submitted third-party documents, such as:
- Statement of Controls Reports (SOC 1, SOC 2, etc.)
- Certifications (ISO27001, etc.)
- Completed Questionnaires (SIG Core, SIG Light, etc.)
- Compliance Attestations (GDPR, CCPA, etc.)
- Information Security Policies & Procedures
- Business Continuity / Disaster Recovery Plans
The powerful tool reads and interprets these documents, identifies relevant security controls, maps them to industry frameworks or custom scoring models, and summarizes key findings. When producing summaries of third-party evidence documents, Evidence Evaluator also includes the specific document and page location where a given response was found. In doing so, it replaces hours of manual review with actionable insights generated in seconds, all while maintaining transparency and auditability.
Rather than serving as a separate tool or bolt-on, Evidence Evaluator is fully integrated into the ProcessUnity platform, enabling a seamless assessment solution. Whether an analyst is reviewing third-party evidence submitted through the Exchange, or evidence uploaded internally during an assessment, Evidence Evaluator integrates directly into the existing process, eliminating the need to toggle between systems or manually input findings.
Solving Real Challenges with Intelligence and Scale
We built Evidence Evaluator with direct input from our customers, who helped us walk through the tests and verification steps to ensure program results are accurate and deliver the most value. Together, we created a solution that delivers immediate, measurable improvements to the evidence review process.
Some example key use cases for where to apply Evidence Evaluator include:
- Parsing SOC 2 reports to extract control statements, identify relevant risks, and pinpoint any exceptions or deficiencies.
- Scoring SIG questionnaires quickly and consistently, even when responses are vague or incomplete.
- Mapping evidence directly to assessment frameworks such as ISO, NIST, or internal control libraries for precise alignment and gap analysis.
With these capabilities, risk teams can reduce review cycles from days to minutes while significantly improving consistency across analysts and assessments. The solution also enables programs to scale in order to handle a greater volume of assessments without requiring an increase in staff or hours.
Evidence Evaluator reinforces ProcessUnity’s broader product strategy, bringing practical, trusted AI capabilities into the third-party risk lifecycle in meaningful, secure ways that align with how our customers actually work.
See Evidence Evaluator in Action
If your team is experiencing delays, inconsistencies, or resource strain due to manual evidence review, we invite you to see what is possible with purpose-built AI. ProcessUnity is committed to helping risk teams move faster, make smarter decisions, and build more resilient third-party relationships. With Evidence Evaluator, we deliver on that promise.
You can watch our on-demand webinar to see a demonstration of the capabilities included with Evidence Evaluator. We walk through real-world use cases, show how the solution integrates into your existing workflow, and share insights into what’s next for AI at ProcessUnity.
For a personalized walkthrough of ProcessUnity and the AI-TPRM technology we offer, schedule a demo with our team.
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Evaluating Security Risk When Onboarding New...
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The Human Impact of a Cyber...
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RSA Conference 2022: Transformation, TPCRM, and...
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GRC 20/20 Quantifies Return on Investment...
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Zero Trust as a Third-Party Risk...
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CyberGRX Use Case Guide
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CyberGRX Named Winner In 10th Annual...
CyberGRX recognized as Hot Company in the Third-Party Cyber Risk Management (TPCRM) category for its..
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CyberGRX and Google Cloud Collaborate to...
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How an Exchange Supports an Effective...
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Building a TPCRM Program: Where to...
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How Common Are Third-Party Security Breaches?
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Cyberattacks and Breaches can Severely Damage...
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CyberGRX recognized by EMA as a...
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3 Questions Healthcare Organizations Should Consider...
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ProcessUnity is a Leader in the...
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Can You Apply Zero-Trust to Your...
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CyberGRX Redefines Third Party Cyber Risk...
Company experiences three-digit customer and revenue growth in Q1 alone; brings first-of-its-kind features to market..
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The ONE Thing All Modern Third-Party...
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Managing the Security Risks in Third-Party...
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Why Third-Party Risk Management Saves Businesses...
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How Remote Work Has Changed On-Site...
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Are Your Suppliers Putting You at...
Global events, such as the Ukraine-Russia conflict, are driving increased risk levels in nearly every..
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Recorded Future Third-Party Threat Intelligence Insights
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CyberGRX Product Guide
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3 Third-Party Risk Lessons from the...
Proactively mitigate third-party risks with vendor engagement and issue response strategies Lapsus$, a criminal hacking..
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The 6 Most Common Third-Party Security...
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Protecting Your Network From the Increased...
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Social Engineering: How to Not Be...
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Leveraging Predictive Risk Profiles for Greater...
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Understanding Your Cybersecurity Risks During the...
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War in Ukraine: Monitoring Resiliency in...
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5 Areas to Mitigate Risk in...
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Beyond Risk Management: How Cyber Risk...
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Are You Ready for the PRA's...
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Why Retailers Need Cyber Risk Intelligence...
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How to Improve Your Vendor Due...
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Building Your Intelligent Risk Portfolio
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Log4j: How Organizations Address Cybersecurity with...
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Log4j Vulnerability: A Lesson in Third...
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Log4Shell and Threat Profiles
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Log4Shell and Third-Party Vendors: How Will...
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The Difference Between Third-Party Cyber Risk...
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How To Create a Results-Driven Supplier...
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2021 and Beyond: Financial Viability Trends...
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5 Easy Ways to Increase Your...
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How Predictive Analytics Will Keep You...
The GDPR Threat With the Information Commissioner's Office's (ICO) ever increasingly active enforcement of the..
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4 Reasons to Manage Cybersecurity Controls...
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Predictive Risk Profiles Data Sheet
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5 Tips to Improve Your Vendor...
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How Dynamic Scoping Can Improve Your...
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Build a Better Vendor Due Diligence...
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3 Steps to Better Vendor Risk...
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Expert Interview: Continuous Monitoring of Third-Party...
ProcessUnity discusses best practices for continuous monitoring of third-party vendor risk with BitSight, a leading..
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Managing Third-Party Cyber Risk
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Why Organizations Automate Vendor Risk Assessments
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CyberGRX vs. Competitors: A Comparison Chart
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Inherent Risk vs. Residual Risk in...
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ProcessUnity Team Kicks Off National Day...
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UK PRA Guidelines: New Strategies for...
It goes without saying that operational resiliency and supplier risk management go hand in hand. Organizations need to adapt, respond to, and..
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What the Biden Administration's Executive Order...
The Biden Administration is prioritizing the nation’s cybersecurity with an executive order to modernize cybersecurity defenses and protect..
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Ransomware & Your Third Parties: A...
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Introducing Enhanced Portfolio Management Features
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How to Create a Mature Third-Party...
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ESG Reporting Mandates to Know for...
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Ransomware Vendor Ecosystem Visibility Report
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7 of the Most Notable Ransomware...
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CyberGRX Ransomware Threat Profile & Ecosystem...
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Exchanges, GRC Tools, and Risk Scans:...
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Supplier Risk Management Strategies for Healthcare...
The COVID-19 pandemic served as a wake-up call for supplier risk management programs globally. Formerly reliable..
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REvil’s Reign: Kaseya VSA Ransomware Supply...
Recently, thousands of Kaseya VSA servers were exploited using a malicious update payload. Bypassing access..
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The Next Kaseya Breach is Around...
While the July 4th weekend meant celebrating the United States’ Independence Day holiday for some,..
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Setting Up A Cybersecurity Assessment Schedule
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Risk Assessment Methodology Data Sheet
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Managing a Cybersecurity Budget: Where to...
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How To Create A Barebones Production...
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The Impact of NERC and FERC...
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Your Cybersecurity Budget is a Top...
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Anatomy of a Third-Party Data Breach
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Why Vendor Risk Management is Essential...
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Cybersecurity Analytics: Integration With the MITRE...
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The Benefits of a Centralized Cybersecurity...
Implementing a centralized Cybersecurity Program Management platform can pay dividends for your organization by protecting high-value..
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Do You Really Know Who Your...
Money laundering; bribery and corruption; drug trafficking; and terrorism financing are issues that are rapidly infiltrating business operations. In recent years,..
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3 Secrets to Building a Winning...
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Attack Scenario Analytics: A Datasheet Reference
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Expert Tips for Setting up a...
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Vendor Risk Management & ESG Related...
The Emerging Importance of ESG-Related Risk Environmental, social, and governance (ESG) and its role in vendor..
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CyberGRX Partners with Recorded Future to...
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What’s the Difference? Vendor Risk vs...
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The Intersection of Third-Party Risk and...
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Solarwinds Hack: The Intersection of Cybersecurity...
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The Cyber Info Exchange Episode 7:...
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Cybersecurity Accountability Requires Enterprise-Wide Involvement
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8 Key Reports You Need for...
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Stay Ahead of the Cybersecurity Threat...
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Checklist: TPCRM in the Retail Industry
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Stop Wondering if You're Compliant: The...
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Tips for Quantifying Inherent Risk for...
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The Cyber Info Exchange Episode 6:...
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What Is Third-Party Risk Management: The...
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The Importance of a Flexible Cybersecurity...
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EBA Guidelines and Supplier Risk Management
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How to Stop the Next SolarWinds...
The SolarWinds breach, while incredibly serious, is a flash in the pan brought upon by..
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Reporting on the State of Your...
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Cybersecurity Risk has Changed the Chief...
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How to Address The Top Third-Party...
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What is a Cybersecurity Framework?
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8 Benefits of Completing a CyberGRX...
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Are Third-Party Cloud Applications Putting Your...
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Third-Party Risk Management Best Practices
New Guide Offers Expert Advice for Effective and Efficient Vendor-Risk Processes A robust, effective, and..
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TPCRM 101 Guidebook
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Gartner Names ProcessUnity a Leader in...
The title says it all – Gartner has again recognized ProcessUnity as a Leader in..
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Why Vendor Risk Management Should Be...
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The Evolution of the Third-Party Due...
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QBE: Improving Oversight of Third Parties...
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Auto Inherent Risk Data Sheet
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Compliance Week Recognizes Abercrombie & Fitch’s...
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7 Security Controls You Need For...
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Revolutionizing Third Party Risk: How to...
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Pandemic Questionnaire Guidance & Vendor Assessment...
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The Cyber Info Exchange Episode 5:...
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The Cyber Info Exchange Episode 4:...
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How Third-Party Risk Management Can Help...
This post originally appeared on LinkedIn. To view the original article, click here. We understand the..
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How to Spot Your Riskiest Vendors:...
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Third-Party Risk Management: From A to...
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APRA CPS 234: Everything You Need...
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Metrics to Avoid When Discussing Cybersecurity...
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2019 Was A Banner Year for...
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Outside-In Scanning Is Not Cyber Risk...
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ProcessUnity Scores Highest in Gartner 2019...
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CPG Case Study
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ProcessUnity Positioned as a Leader in...
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What the European Banking Authority Guidelines...
Using the European Banking Authority (EBA) guidelines to streamline your supplier risk management program Simply..
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Solix Case Study
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The Latest CCPA Update: Amendments to...
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How To Improve Your Third-Party Inherent...
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The Latest Retail Breaches: Third-Party Data...
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CCPA and GDPR Compliance for IT...
For many of us that work in IT Fields, the requirements of privacy bills like..
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Sarbanes-Oxley Compliance: Five Steps to Cleaning...
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CyberGRX Enriches Third-Party Cyber Risk Management...
CyberGRX Auto Inherent Risk Automates a Time-Consuming, but Critical Step, Bringing Immediate and Valuable Insights..
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Hey Third Parties! Here's How to...
If you have a partner that trusts you with their business – and therefore, data..
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Tips for Preparing For Your Third-Party...
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How Financial Ratings and Cybersecurity Scores...
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Poll: Over Half of Risk Managers...
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First GDPR, Now CCPA: Manage Your...
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Essential Technical Security Controls to Promote...
One of the most impactful regulations in the U.S. is the Health Insurance Portability and..
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Evaluating Third-Party Risk Management Software? Speed...
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It’s a Wrap: Four Takeaways from...
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Creating a Third-Party Cyber Risk Management...
I’ve spent almost 30 years in the IT security space and half of that engaged..
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Cyber Risk: What is it and...
Cyber risk is a hot topic these days, and rightfully so. By 2025, Gartner estimates that “45%..
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The Cost of Third-Party Cybersecurity Risk...
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Trust, But Validate: Building Confidence in...
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How ComplySci Spends Less Time on...
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How Blackstone Assessed 3x More Vendors...
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5 Reasons to Share Your CyberGRX...
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5 Reasons to Accept a CyberGRX...
A partner wants to share a CyberGRX assessment with you, why should you accept? Step..
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Third-Party Management Maturity Model White Paper:...
ProcessUnity’s recent white paper, the “Third-Party Risk Management Maturity Model,” helps you understand where your..
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New Gartner Report: Evaluates Capabilities and...
Gartner Research recently published The 2018 Critical Capabilities for IT Vendor Risk Management, and we are extremely excited..
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Technology Case Study
After a technology company doubled the size of their vendor ecosystem, they sought to secure..
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Third-Party Risk: Reduce Vendor Fatigue &...
You’ve likely heard before that “one size does not fit all” when it comes to..
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ComplySci Case Study
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New Report Predicts Significant Market Growth
MarketsandMarkets has published a new report that states that the global Vendor Risk Management market..
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Vendor Onboarding Best Practices: ProcessUnity Webinar...
Vendor Onboarding Best Practices: To contract a vendor is to initiate a relationship: when you..
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Think GDPR (General Data Protection Regulation)...
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Risk & Compliance – The Build...
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Incorporating Content Services into Your Vendor...
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Regulatory and Management Reporting for Vendor...
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SLAs and Vendor Performance Management
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Formalizing Vendor Risk Management - Keep...
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Six Tips for Building Effective Vendor...
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The 2017 State of Third Party...
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eBook: 8 Reports for Effective and...
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The Top Policy and Procedure Management...
Corporate policies – from HR guidelines to pricing rules -- set the standards, outline the..
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How to Stay Ahead of Risk...
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Mitigating the CFPB Audit Process
In the mortgage industry, the potential for an audit by the Consumer Financial Protection Bureau..
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The Hidden Costs of Spreadsheets in...
While spreadsheets are a widely-accepted go-to for compliance and risk management activities, findings from Blue..
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The State of Third-Party Risk Management
Today, organizations are bombarded by new regulatory guidance, daily occurrences of cybercrime and data breaches,..
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45-Minute Executive Web Clinic: Offer Management...
You’ve probably heard: The sky is falling in the benefits industry. (Or should we say..
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FFIEC Cybersecurity Assessment Tool: What You...
Cybercrime is a hot topic among GRC practitioners these days. It should be. According to..
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Case Study: Offer Management Revitalizes a...
A large Benefits Provider was facing major customer service and implementation challenges. The company provides..
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Change Your SOX: Next-Gen Sarbanes-Oxley Compliance
It’s been more than a decade since Sarbanes-Oxley became the law of the land—and..
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Introducing ProcessUnity’s Summer 2015 Release
Salesforce and Microsoft Office Integrations, plus a Whole New Look! The ProcessUnity Summer 2015 product..
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Channel Your Inner Regulator to Improve...
If you are like most banks and financial service companies, then chances are you outsource..
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Five Keys to Conducting Effective Vendor...
Risk exposure is indiscriminate. Whether you are a large multinational, a non-profit institution, an agency..
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A Roadmap for Implementing Product and...
“Benefit plan providers are turning to Offer Management initiatives and systems to reduce risk, cost..
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Plan Providers: Use Offer Management to...
In today’s intensely competitive benefit plan market, getting your teams aligned creates a dramatic competitive..
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Does Your Pre-Contract Due Diligence Leave...
Today’s global, digital economy opens up a world of opportunities—and a whole new world of..
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Welcome to the ProcessUnity Blog
On behalf of the ProcessUnity team, I am excited to welcome you to the new..
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ProcessUnity is a leading provider of cloud-based applications for risk and compliance management. The company’s software as a service (SaaS) platform gives organizations the control to assess, measure, and mitigate risk and to ensure the optimal performance of key business processes. ProcessUnity’s flagship solution, ProcessUnity Vendor Risk Management, protects companies and their brands by reducing risks from third-party vendors and suppliers. ProcessUnity helps customers effectively and efficiently assess and monitor both new and existing vendors – from initial due diligence and onboarding through termination. Headquartered outside of Boston, Massachusetts, ProcessUnity is used by the world’s leading financial service firms and commercial enterprises. For more information, visit www.processunity.com.