Product and Service Offer Management
Centralize Product Definitions. Manage Client Profitability. Deliver Outstanding Service.
Organizations with complex service offerings rely on ProcessUnity’s cloud-based offer management system to centralize product information, proactively manage client profitability and implement controls to deliver outstanding customer service.
Key Benefits
reduce cost
and complexity
Consolidate systems
& reduce exceptions
Improve customer
satisfaction & retention
Deliver a consistent service experience
Reduce Service
Delivery Risk
Ensure offerings are effectively deployed and utilized across the service delivery lifecycle
Improve employee
productivity
Reduce reactive requests and improve collaboration
Generate maximum profit
from each client
Steer them towards preferred services
Improve Return
on Investment
Invest in the right set of product gaps to drive client adoption of preferred services
Product and Service Offer Management for product managers, sales managers, implementation managers, and relationship managers.
Centralize Product Info
ProcessUnity aligns product, sales and services teams with a single, definitive source of offer information.
Classify product and service features, functions and delivery methods:
- Consolidate the spreadsheets, databases and systems used to store portions of catalog data
- Capture previously undocumented products and services
- Implement a change management process for new additions and ongoing updates
Identify best practices and preferred offerings:
- Capture the degree of variation and the direct impact on cost, revenue and client satisfaction
- Categorize each product using an organization’s own naming conventions and definitions
- Report on service variations and cost metrics
- Quickly highlight high-risk services
Identify, track and remediate critical gaps in a product line:
- Compare product and service offerings against industry benchmarks to identify potential deficiencies
- Document gaps and summarize them by service area
- Track real-time progress in completing projects and closing critical gaps
Proactively Manage Client Profitability
At the heart of Vendor Cloud is the vendor service catalog, a central repository of vendor information, key documentation and related risks. Organizations can capture and maintain critical information for all of their third parties, including:
Maps Clients to the Actual Products and Services They Use
- Integrate with customer relationship management (CRM) and record-keeping platforms to synchronize client data
- Analyze detailed client and plan level profiles
- Identify clients with non-preferred services and/or product gaps
Analyze Client Health
- Access dashboards and reports to quickly surface at-risk accounts and why each client requires attention
- Review client health score indicators
- Calculate both cost and revenue on a per-client basis
- Track historical data on a per-client and per-attribute to view the progress of each account over time
Drive Positive Change in the Client Accounts
- Quickly identify cross-sell opportunities
- Benchmark similar clients against each other
- Transition clients to preferred, highly valued services
IMPLEMENT CONTROLS TO DELIVER OUTSTANDING CUSTOMER SERVICE
ProcessUnity provides a governance and collaboration framework that ensures optimal service delivery across all clients.
IMPLEMENT GOVERNANCE PROCESSES:
- Facilitate a process to request, manage and approve product and service exceptions
- Develop, communicate and enforce product and service guardrails
- Manage version control and full audit trails
- Monitor exceptions through interactive dashboards and reports
- Systematically eliminate underutilized and lower-margin offerings
FACILITATE COLLABORATION BETWEEN SALES AND SERVICES TEAMS:
- Align sales and service teams and their goals
- Streamline stakeholders’ day-to-day activities and reduce time spent responding to reactive requests
- Communicate best practice data between functional areas
- Create a common playbook so product, sales, implementation and relationship teams speak with a unified voice
- Ensure faster, smoother client implementations, and deploy exactly what was sold to the client
DELIVER KEY INSIGHTS THAT HELP PLAN SPONSORS IMPROVE THEIR BENEFIT PACKAGES:
- Power the annual business planning process with critical plan data
- Track performance against service-level agreements (SLAs) with clients to ensure plans are performing as expected
- Respond faster to custom requests with greater accuracy and best-practice data to support recommendations
Get Started with Offer Management
Begin your journey to service delivery excellence. Contact us to schedule a live product demonstration.
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