Announcing the ProcessUnity Trust Center: Transparency You Can Rely On

4 minute read

September 2025

by Dave Stapleton

When it comes to meeting risk and compliance standards for your business, trust is the constant end goal. Your customers, partners, regulators, and board of directors all want the same thing: clear and current evidence that the companies you work with take security and compliance seriously.

That’s why we created the ProcessUnity Trust Center, a public, always‑on home for our security, privacy and compliance information.

What is the ProcessUnity Trust Center?

Think of the Trust Center as the definitive source of truth for how we protect our customer, partner, and internal data, and how we operate securely and in compliance with appliable regulations and policies. Our new trust center centralizes the information people ask for most, including policy summaries, privacy commitments, platform safeguards, governance practices, and how to reach our security team, all so our users don’t have to chase answers across documents, communication threads, and inboxes.

The trust center is designed to be approachable for business readers and sufficiently detailed for security practitioners, with clear paths to request additional documentation as needed. The Trust Center is the one stop-shop  whenever a stakeholder is interested in an aspect of ProcessUnity’s security practices, whether it’s during the sales cycle, due diligence requests, or compliance changes.

What you’ll find inside

Based on historical requests and interest from our community, the ProcessUnity Trust Center includes:

  • Security & Compliance Overview: A high‑level summary of our security program, governance model and how we align to industry best practices.
  • Product & Platform Security: How we secure our application and infrastructure, from development lifecycle controls to safeguards in production.
  • Privacy & Data Handling: What data we collect, how we use it, where it’s processed, and the commitments we make to keep it protected.
  • Availability & Communications: How we approach reliability, what you can expect if we need to communicate a security or service event, and the channels we use for updates.
  • Responsible Disclosure & Contact Paths: How to reach our team with security questions or to report a vulnerability.
  • Document Access: A secure path to request more detailed artifacts (e.g., policy documents or audit evidence) when your due diligence requires a deeper look.
  • AI Overview: An in-depth account of how we’re responsibly leveraging AI, and building innovative AI technologies for TPRM.

Why it matters for our customers, partners, and new audience

The Trust Center introduces a new wave of transparency and easy communication for teams working with ProcessUnity. Depending on how you’re connected to our platforms, the Trust Center can impact a variety of TPRM aspects.

For current customers:

  • Build confidence through transparency. You can point your stakeholders to a living, public resource that shows exactly how we protect your data and keep our systems resilient.
  • Streamline new ProcessUnity projects. When infosec teams have easy access to up‑to‑date answers, you spend less time responding to ad‑hoc requests and more time moving new programs and expansions forward.

For third parties and partners:

  • Strengthen ecosystem trust. Clear documentation of our responsibilities makes it faster to align with your security standards, accelerating onboarding and collaboration.
  • Proactive sharing, fewer surprises. A shared, open reference reduces time-consuming back‑and‑forth, and helps everyone prepare for assessments with the same facts in hand, allowing third parties to satisfy their customers’ requests more efficiently.

For prospective customers:

  • Evidence you can evaluate. Don’t take our word for it. You can now see our security controls and commitments in one place, with pathways to deeper artifacts when you need them.
  • Faster, less risky buying journeys. Facilitating self-service due diligence helps remove roadblocks in the buying experience, and remove uncertainty from your evaluation.

The Trust Center experience follows modern best practices for clarity and ease of use, with simple navigation, intuitive sections and clear next steps so teams can quickly find what they need.

How to use the Trust Center

For the best results, start using the Trust Center today by:

  • Sharing it early. If you know a security review is coming, send the Trust Center link to reviewers at the start.
  • Bookmark it. Make it part of your deal‑desk and onboarding checklists.
  • Ask for more. If you need a deeper artifact for your audit or procurement process, use the request path in the Trust Center. We’ll route it securely and respond efficiently.
  • Send feedback. Tell us what would make the Trust Center even more useful; we’re listening and will prioritize additions that reduce friction for your teams.

Building Trust Through Community

Risk management is a team sport. The Trust Center is our way of proactively sharing data between stakeholders to accelerate the due diligence process to get to other valuable business operations quicker.

We encourage our ecosystem to reference the Trust Center in their assessments, link to it in internal databases, and share it with procurement and security reviewers. Over time, this collective practice reduces duplicated effort and raises the trust baseline for all participants.

Security transparency works best when it’s shared, and we believe TPRM is best when it’s powered by community. If you’re looking to demonstrate your commitment to transparency and accelerate due diligence, consider launching your own trust center modeled on the same principles we used for the ProcessUnity Trust Center.

Our commitment to security and compliance

Transparency only matters if it’s paired with rigor. The Trust Center exists because we hold ourselves to the highest standards of security, privacy and compliance, and because we believe our customers deserve a clear window into that work.

As regulations evolve and threats change, we will continue to update the Trust Center to reflect our latest practices, program enhancements and guidance for stakeholders.

Explore the ProcessUnity Trust Center and see how we’re raising the bar on transparency and trust. If you have questions or suggestions for what you’d like to see next, reach out to the security team directly at [email protected] or contact our sales and customer success teams here.

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About Us

ProcessUnity is a leading provider of cloud-based applications for risk and compliance management. The company’s software as a service (SaaS) platform gives organizations the control to assess, measure, and mitigate risk and to ensure the optimal performance of key business processes. ProcessUnity’s flagship solution, ProcessUnity Vendor Risk Management, protects companies and their brands by reducing risks from third-party vendors and suppliers. ProcessUnity helps customers effectively and efficiently assess and monitor both new and existing vendors – from initial due diligence and onboarding through termination. Headquartered outside of Boston, Massachusetts, ProcessUnity is used by the world’s leading financial service firms and commercial enterprises. For more information, visit www.processunity.com.