Vendor Issue Management
Manage concerns from identification through remediation
Through assessments, performance reviews, and SLA monitoring, you may surface issues that demand attention. But few enterprises have formal processes for tracking issues, and even fewer have software solutions that integrate vendor issue management from instigation through resolution.
Vendor Cloud fills an important third-party risk management gap, providing a common workspace for vendor issue management. Through the platform, you gain step-by-step control, a place where you and your colleagues can:
- Document and record issues that merit attention.
- Assign responsibilities to appropriate responders.
- Track progress on actions and status.
- Invite vendors to contribute their actions/inputs to an edited interface limited to the elements you select and control.
- Produce reports that can be filtered for different vendors, different constituents.
