Implementation Managers

The implementation team sets the tone for the entire client relationship. The average implementation manager has to balance “on-time and on-budget” with high client satisfaction ratings post-deployment. To deliver the best client experience and keep costly exceptions out of new customer deployments, implementation managers need:

• Insight into exactly what was sold to a given client
• A clear understanding of preferred versus non-preferred services, and the cost implications of custom requests
• Access to benchmarks and customer testimonials that support recommendations to adopt preferred solutions

ProcessUnity’s product and service Offer Management solution creates a single, trusted source of product information, enabling implementation managers to improve the quality of the onboarding process while shortening the duration.

With ProcessUnity, Implementation Teams:

• Streamline the client discovery process and shorten the implementation cycle
• Develop rollout plans that give clients confidence the provider is delivering the best configuration for their organization
• Respond to custom service requests quickly and accurately – using key metrics, pricing data and customer case studies to provide sound client advice
• Improve the quality of the implementation experience while reducing the risk of errors and increased costs

Through ProcessUnity, Implementation Professionals Gain:

• Critical data and proof points that support client adoption of preferred services
• Knowledge of the impact of customization to pricing
• Transparency into key product and process changes that occur mid-implementation
• Visibility into operational impacts resulting from client exceptions
• Trending information on common services requested by new clients

ProcessUnity Enables Project Teams To Quickly And Accurately Address Critical Implementation Questions, Including:

• Which services were sold to the client?
• Are we confident that we can administer the current plan document?
• Which services are preferred for this client’s segment?
• We uncovered unique service requirements at the kick-off meeting. If we offer them, will we be on budget?

ProcessUnity helps ensure an efficient implementation process that sets the right tone at the onset of a client relationship. Armed with a clear understanding of preferred client solutions, acceptable exceptions and details on pricing, implementation managers have the tools they need to provide a highly valued customer experience while delivering client conversions on time and on budget.