Customer Story • Technology & Consulting
An AI-Native, Agentic TPSRM Lifecycle at a $67.5B Tech Enterprise.
A 300,000-person technology and consulting firm rebuilt third-party security risk management around intelligent automation — increasing throughput, accelerating cycles, and dramatically expanding coverage.
Global Technology & Consulting · Global
47%
More Assessments
No proportional headcount growth
20%
Faster Cycle Time
15 days → 12 days avg.
129%
Suppliers Blocked
Better risk identification
650%
SBOMs Analyzed
Year-over-year increaseIndustry
Technology & Consulting
Region
Global . 175+ countries
Size
~300,000 employees · ~$67.5B 2025 revenue
Regulators
Global enterprise + sectoral regulations
Assessment Framework
AI-driven TPSRM lifecycle (intake → continuous monitoring)
Products in Use
The Challenge
Manual processes couldn’t scale across 300,000 people and 15,000+ assessments.
Analyst time was being eaten by routing, fixes, and reporting — while M&A and SBOM requirements pushed volume higher.
Key issues included:
Manual processes
Could not keep pace with growing questionnaire volumes and program complexity.
Analyst time wasted
Time spent routing requests, correcting submissions, and gathering evidence.
Assessment bottlenecks
Limited capacity to support increasing high-risk assessments.
Expanding program demands
M&A and SBOM pressure increased program demands.
Need for an AI-native lifecycle
Incremental automation was insufficient for the scale and complexity of the program.
The organization needed a more scalable, intelligent operating model for third-party security risk management.
Why ProcessUnity
A flexible platform aligned with an agentic vision for TPSRM.
The team needed lifecycle-wide automation, AI-driven intelligence, and an architecture built for agents — under human oversight.
The team gained:
- Full TPSRM lifecycle support from intake through continuous monitoring
- Lifecycle-wide automation for speed and consistency
- AI-enabled classification, evidence evaluation, and risk intelligence
- Multi-agent architecture with intelligent workflows under human oversight
- Global scale across a complex supplier ecosystem
- A platform aligned with an agentic vision for TPSRM
Implementation
AI agents and intelligent automation, lifecycle-wide.
The full TPSRM lifecycle was redesigned around classification, due diligence, remediation, and continuous monitoring with AI in the loop.
- Classification, due diligence, remediation, and continuous monitoring on the TPRM Platform
- AI agents to automate intake, improve classification, and reduce submission errors
- AI to locate supplier trust centers and enable contactless assessments for low-risk suppliers
- Cognitive AI to evaluate supplier evidence and streamline analyst review
- Automated downstream workflows for ratings, reporting, incident intake, and risk response
- A conversational AI assistant for analysts across lifecycle stages
Implementation Timeline
Build
Lifecycle redesign
Launch
AI agents in production
~8 months
Production track record
Approximately 8 months in production with AI agents across classification, evidence, and analyst workflows.
Outcomes & Impact
Measurable gains in scale, speed, and risk effectiveness.
Within months of launch, the program delivered double-digit improvements across throughput, cycle time, and supplier oversight.
+13% YoY questionnaires
Inherent risk questionnaires submitted reached 15,962.
+47% completed assessments
Reached 1,805 completed without proportional headcount growth.
20% faster cycles
Average cycle time dropped from 15 days to 12 days.
+129% suppliers blocked
401 suppliers blocked — sharper risk identification.
Net Result
ProcessUnity helped a global technology enterprise transform TPSRM into a faster, more scalable, AI-driven program — improving throughput, strengthening risk decisions, and increasing coverage across a complex supplier ecosystem.
At a Glance
Customer profile and program scope.
Industry
Technology & Consulting
Region
Global . 175+ countries
Size
~300,000 employees · ~$67.5B 2025 revenue
Regulators
Global enterprise + sectoral regulations
Assessment Framework
AI-driven TPSRM lifecycle (intake → continuous monitoring)
Products in Use
See the ProcessUnity Platform in Action.
Request a Demo
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