Customer Story • Property & Casualty Insurance
Beyond Procurement: A Purpose-Built SRM Platform for a $49B Insurer.
A leading P&C carrier replaced a procurement-led approach with a fit-for-purpose supplier risk platform — combining questionnaire-based assessments and continuous monitoring in a single workflow.
Global Property & Casualty Insurance · Global
$49B
2025 Revenue
Leading P&C carrier
30,000+
Employees
U.S. + select international
1
Unified Workflow
Questionnaires + monitoring
2
Risk Dimensions
Inherent + residual scoringIndustry
Property & Casualty Insurance
Region
Global . HQ Hartford, CT
Size
30,000+ employees · ~$49B 2025 revenue
Regulators
Insurance & financial services oversight
Assessment Framework
Inherent + residual scoring at engagement and supplier levels
Products in Use
The Challenge
A procurement module wasn’t built for mature supplier risk.
Ariba supported supplier processes, but it wasn’t designed for the depth of risk assessment, governance, and integration the program needed.
Key issues included:
Procurement-module limits
Ariba couldn’t support mature TPRM workflows.
Surface-level scoring only
No path to deep due diligence or ongoing oversight.
Two-level risk needed
Engagement and supplier scoring, not just one.
Governance & enterprise reporting gaps
With limited API connectivity to internal systems.
Disconnected monitoring
Questionnaires and continuous monitoring lived in separate motions.
The team needed a fit-for-purpose SRM/TPRM platform — not a procurement module retrofit — capable of meeting broad enterprise requirements.
Why ProcessUnity
A purpose-built supplier risk platform with financial-services credibility.
The team needed depth of due diligence, scoring sophistication, and the ability to connect into the broader enterprise stack.
The team gained:
- A fit-for-purpose SRM/TPRM platform, not a procurement module
- Scalable, configurable assessments across the supplier lifecycle
- Inherent and residual scoring at engagement and supplier levels
- One unified solution for questionnaires, evidence, scoring, and monitoring
- Dashboards, analytics, and issues management with enterprise reporting
- API integration with internal applications
Implementation
A dedicated SRM platform replaces a procurement-led approach.
ProcessUnity was selected to support deeper due diligence, stronger governance, and ongoing monitoring across the enterprise.
- Unified questionnaire-based assessments + continuous monitoring
- Inherent and residual risk scoring at engagement and supplier levels
- Structured workflows for evidence collection, issues management, and supplier comms
- Reporting across enterprise, line of business, and category
- Prepared for API-based integration with internal Travelers applications
Implementation Timeline
Aug 2023
RFI initiated
Nov 2023
RFP issued
Evaluation
Demos & stakeholder review
Selection followed a structured RFI → RFP → demo evaluation with broad stakeholder input.
Outcomes & Impact
A stronger foundation for a mature, scalable supplier risk program.
The selection set the program on a clearer path to standardized due diligence, governance, and enterprise visibility.
Fit-for-purpose platform selected
A platform built for supplier risk, not retrofitted from procurement.
Stronger governance path
Structured workflows, tiering, and reporting in one model.
Enterprise visibility
Reporting across enterprise, LOB, and category levels.
Integration-ready
Positioned for API integration and long-term program maturity.
Net Result
The organization moved beyond the limits of a procurement-led approach and established a better long-term path for supplier risk oversight.
At a Glance
Customer profile and program scope.
Industry
Property & Casualty Insurance
Region
Global . HQ Hartford, CT
Size
30,000+ employees · ~$49B 2025 revenue
Regulators
Insurance & financial services oversight
Assessment Framework
Inherent + residual scoring at engagement and supplier levels
Products in Use
See the ProcessUnity Platform in Action.
Request a Demo
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