Customer Story • Retail & Beauty Products
Replacing Spreadsheets with a Single, Scalable TPRM Operating Model.
A lean global third-party risk team managing 500+ assessments a year moved from email and spreadsheets to a connected, automated platform — accelerating onboarding and freeing reviewers to focus on real risk.
Global Retail & Beauty Products · Global
500+
Assessments / Year
Managed by a lean global team
57,000+
Employees Worldwide
Across 50+ affiliate offices
150
Countries Selling
Global brand portfolio
1
Source of Truth
Replacing spreadsheets + emailIndustry
Retail & Beauty Products
Region
Global HQ New York .
Size
57,000+ employees · 50+ countries
Regulators
Global brand and consumer regulations
Assessment Framework
Proprietary questionnaires, modernized in platform
Products in Use
The Challenge
Manual workflows, email-driven coordination, and a fast-growing global brand portfolio.
Proprietary questionnaires were managed by hand and stored in spreadsheets, slowing assessments and adding friction for both internal teams and vendors.
Key issues included:
Spreadsheet-based questionnaires
Updated manually, with no version of truth.
Workflows weren’t automated
Communication relied on email; assessments ran late.
A lean global team, scaling
Volume kept rising; staff did not.
Heavy administrative burden
Vendor outreach was hard to manage at scale.
Brand reputation exposure
A complex third-party ecosystem needed structured oversight.
The organization needed a more structured and scalable operating model to keep pace with business growth and protect brand reputation.
Why ProcessUnity
A configurable platform that could grow with the program — and the brand portfolio.
The team needed automation and a vendor experience as polished as the brands they protect.
The team gained:
- A single source of truth for vendor data and risk information
- Automated workflows to reduce manual effort and improve consistency
- In-app notifications and streamlined vendor communication
- A configurable platform that could evolve with the program globally
- An intuitive vendor experience that was easy to manage
- Path to AI for Evidence Evaluator and Assessment Autofill
Implementation
From manual execution to a connected, cross-functional platform.
The team replaced spreadsheets and email coordination with a structured, automated operating model — adopted across Legal, Procurement, Security, and architecture.
- Centralized vendor data in a single repository
- Automated workflows and in-platform notifications
- Launched a vendor-friendly portal to simplify third-party engagement
- Enabled cross-functional collaboration across Legal, Procurement, Security, and architecture
- Began rollout of AI capabilities — Evidence Evaluator and Assessment Autofill
Implementation Timeline
Phase 1
Centralization & portal
Phase 2
Workflow automation
Phase 3
AI capabilities rollout
Operating model adopted across Legal, Procurement, Security, and architecture stakeholders.
Outcomes & Impact
Faster onboarding, less manual work, and reviewers focused on real risk.
Assessment turnaround times improved significantly, and the team spent more time on risk and less on box-checking.
Faster vendor onboarding
A more coordinated, automated process replaced sequential email handoffs.
Better internal & vendor comms
In-platform engagement and automated notifications reduced friction.
Reduced manual workload
Audit readiness improved through stronger communication logs.
More time on real risk
Reviewers spent less effort on box-checking and more on actual risk.
Net Result
ProcessUnity enabled a lean global team to replace manual, email-driven assessments with a faster, more scalable third-party risk program — improving collaboration, accelerating onboarding, and managing risk with greater consistency.
At a Glance
Customer profile and program scope.
Industry
Retail & Beauty Products
Region
Global HQ New York .
Size
57,000+ employees · 50+ countries
Regulators
Global brand and consumer regulations
Assessment Framework
Proprietary questionnaires, modernized in platform
Products in Use
See the ProcessUnity Platform in Action.
Request a Demo
More Customer Stories