“Stuff” happens – at any time, at any place within your organization. Although specific incidents may be unexpected, we must anticipate their possibility and be prepared to take corrective action. Responsible organizations establish policies and procedures that ensure consistency in the face of crisis and give responsible parties a pathway to remediation. You need to understand what happened, who’s involved, and how it occurred to minimize unwelcome consequences, such as fines, and encourage confidence among all stakeholders.
Different departments handle different challenges; in the heat of a crisis, understanding what to do, where to go, and who to talk may be unclear, imposing delays and contributing to confusion. Reliance on manual tools, such as spreadsheets and emails, can inhibit rapid action consistent with organizational policies. Without a centralized structure for management, important incidents may be insufficiently addressed, exposing your enterprise to greater risk or penalties.
ProcessUnity’s cloud-based automation tools allow you to apply business rules throughout the incident management process, directing users to the right people, policies and procedures when time is of the essence. Our incident management functions help you:
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