Master Subscription Agreement (170203)

THIS MASTER SUBSCRIPTION AGREEMENT GOVERNS YOUR (HEREINAFTER, “YOU”, “YOUR”, OR “CUSTOMER”) PURCHASE AND RECEIPT OF PROCESSUNITY’S SUBSCRIPTION SERVICE.

BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM OR STATEMENT OF WORK THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT AND SUCH DATE OF ACCEPTANCE OR EXECUTION SHALL BE DEEMED TO BE THE EFFECTIVE DATE (“EFFECTIVE DATE”) OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT RECEIVE THE SUBSCRIPTION SERVICE.

In consideration of the mutual covenants and agreements contained herein, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1.     Definitions.

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with such entity.

“Control” means direct or indirect ownership or control of more than 50% of the voting interests of such entity.

“Authorized Users” means Customer’s and its Affiliates’ employees and third party providers authorized to access the Service and/or to receive Customer Data through the Service.

“Competitor” means any entity that may be reasonably construed as offering competitive functionality or services to those offered by ProcessUnity.

“Confidential Information” means information regarding the business or affairs of a party disclosed or made available to the other party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including without limitation the terms and conditions of this Agreement, the Customer Data, business and marketing plans, technology and technical information, financial results and information, product designs, product roadmaps, and business processes.

“Customer Data” means the electronic data or information submitted by Customer or Authorized Users of the Service.

“Documentation” means the user guide for the Service, as updated from time to time, accessible via the ProcessUnity Online Help Center.

“Intellectual Property Rights” means any and all common law, statutory and other industrial property rights and intellectual property rights, including copyrights, trademarks, trade secrets, patents and other proprietary rights issued, enforceable under any applicable laws anywhere in the world, and all moral rights related thereto.

“Malicious Code” means viruses, worms, time bombs, Trojan horses and other malicious code, files, scripts, agents or programs.

“Order Form” means the separate ordering documents under which Customer subscribes to the ProcessUnity Service or requests Professional Services pursuant to this Agreement that have been fully executed by the parties.

“Service” means ProcessUnity’s software-as-a-service applications as described in the Documentation and subscribed to under an Order Form.

2.     Use of the Service.

2.1     ProcessUnity’s Responsibilities. ProcessUnity shall: (i) make the Service available to Customer pursuant to the terms of this Agreement and the applicable Order Form(s); (ii) provide Customer support in accordance with the terms of ProcessUnity’s Standard Support Policy; and (iii) use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for (a) planned maintenance in accordance with the terms of ProcessUnity’s Standard Support Policy, (b) any unavailability caused by circumstances beyond ProcessUnity’s reasonable control, including, but not limited to, computer attacks or malicious acts on or through the Internet, or delays caused by an Internet service provider, telecommunications or hosting facility; and (c) any unavailability that results from Customer’s equipment, software, other technology, or the actions of Customer or any third party within Customer’s control. ProcessUnity shall not disclose Customer Data to anyone other than Authorized Users and shall not use Customer Data except: (i) to provide the Service; (ii) to prevent or address service or technical problems in accordance with this Agreement and the Documentation; or (iii) in accordance with Customer’s instructions.

2.2     Customer Responsibilities. Customer shall: (i) have sole responsibility for the accuracy and legality of all Customer Data; and (ii) prevent unauthorized access to, or use of, the Service, and notify ProcessUnity promptly of any such unauthorized access or use. Customer shall not: (i) use the Service in violation of applicable laws; (ii) send or store infringing, obscene, threatening, or otherwise unlawful material, including material that violates privacy rights; (iii) send or store Malicious Code in connection with the Service; or (iv) attempt to gain access to the Service in a manner not set forth in the Documentation. Customer shall be liable for the acts and omissions of its Authorized Users hereunder. Customer shall be responsible for acquiring all equipment necessary to make connections to the World Wide Web, including a computer and Internet access.

2.3     Access to the Service. Customer shall have a non-exclusive, limited (as specified in the applicable Order Form), non-transferable (except to Affiliates) right to access and use the Service during the Term solely by Authorized Users (up to any limits on number of users in the applicable Order Form) and solely for its internal business purposes and not for the benefit of any third parties.

2.4     Restrictions. Customer shall not (i) modify, copy or create any derivative works based on the Service or Documentation; (ii) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share, offer in a service bureau, or otherwise make the Service or Documentation available to any third party, other than to Authorized Users as permitted herein; (iii) reverse engineer or decompile any portion of the Service or Documentation, including but not limited to, any software utilized by ProcessUnity in the provision of the Service and Documentation, except to the extent required by law; (iv) access the Service or Documentation in order to build any commercially available product or service; or (v) copy any features, functions, integrations, interfaces or graphics of the Service or Documentation.

2.5     Professional Services. ProcessUnity shall, on an as-needed basis, provide additional services as may be set forth in an Order Form or Statement of Work. Any Order Form or Statement of Work for additional services must be executed by ProcessUnity and Customer and must include or reference a reasonably detailed description of the project or services to be performed (“Professional Services”).

3.     Subscription Fees and Payment.

3.1     Invoicing; Payment Terms; Taxes. Customer hereby agrees to pay to ProcessUnity (i) subscription fees for the Service in the amount set forth in the applicable Order Form and (ii) any Professional Services fees set forth in the applicable Order Form or Statement of Work. Unless specified otherwise in the applicable Order Form, the subscription fees for the initial term shall be due and payable by Customer upon execution of the applicable Order Form and the subscription fees for each subsequent term shall be due and payable prior to the commencement of each subsequent term. Unless specified otherwise in the applicable Order Form, invoiced Professional Services fees shall be due and payable net thirty (30) days following receipt of ProcessUnity’s invoice therefor. The payment obligations set forth in this Agreement are exclusive of all sales, use, withholding, value-added, privilege, excise or similar taxes or duties and Customer is responsible for paying such taxes, excluding U.S. income taxes on ProcessUnity. Except as otherwise specified herein, all payment obligations under any and all Order Forms are non-cancelable and all payments made are non-refundable.

3.2     Automatic Renewal. Unless specified otherwise in the applicable Order Form, at the end of the then-current subscription term, each subscription to the Service shall automatically renew for an additional term of the same length (“Renewal Subscription Term”) unless Customer provides written notice of non-renewal to ProcessUnity at least thirty (30) days before the expiration date of the then-current subscription term or Renewal Subscription Term.

3.3     Annual Increases. Unless specified otherwise in the applicable Order Form, subscription fees are subject to annual increases which on average may not exceed 5% per year, which will become effective beginning upon the first day of each Renewal Subscription Term. ProcessUnity will notify Customer of any increase at least 30 days prior to Customer’s Renewal Subscription Term. Such notice may be in the form of an invoice or any other form of notice commonly used by ProcessUnity to communicate with Customer. This Section 3.3 does not preclude ProcessUnity from charging additional subscription fees for significant new functionality or features.

3.4     Overdue Payments; Non-Payment and Suspension of Service. Any payment not received from Customer by the due date may accrue (except with respect to charges then under reasonable and good faith dispute), at ProcessUnity’s discretion, late charges at the rate of 1.0 % of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. If Customer’s account is more than thirty (30) days past due (except with respect to charges subject to a reasonable and good faith dispute), in addition to any other rights or remedies it may have under this Agreement or by law, ProcessUnity reserves the right to suspend the Service upon thirty (30) days written notice, without liability to Customer, until such amounts are paid in full.

4.     Proprietary Rights; Aggregated Data.

4.1     Ownership; Reservation of Rights. ProcessUnity and its licensors own all right, title and interest in and to the Service, Documentation, and other ProcessUnity Intellectual Property Rights. Subject to the limited rights expressly granted hereunder, ProcessUnity reserves all rights, title and interest in and to the Service and Documentation, including all related Intellectual Property Rights. No rights are granted to Customer hereunder other than as expressly set forth herein. ProcessUnity shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual license to use or incorporate into the Service any Customer feedback provided in connection with its use of the Service. Customer shall retain all right, title and interest in and to the Customer Data.

4.2     Use of Aggregated Data. ProcessUnity owns the aggregated and statistical data derived from the operation of the Service, including, without limitation, the number of records in the Service, the number and types of transactions, configurations, and reports processed in the Service and the performance results for the Service (the “Aggregated Data”). Nothing herein shall be construed as prohibiting ProcessUnity from utilizing the Aggregated Data for purposes of operating ProcessUnity’s business, provided that ProcessUnity’s use of Aggregated Data will not reveal the identity, whether directly or indirectly, of any individual or specific data entered by any individual into the Service. In no event does the Aggregated Data include any personally identifiable information.

5.     Confidentiality.

5.1     Confidential Information. Either party may from time to time disclose (the “Disclosing Party”) to the other party (the “Receiving Party”) certain Confidential Information of the Disclosing Party. Except as expressly permitted by this Agreement, for a period of seven (7) years from receipt of the applicable Confidential Information, the Receiving Party shall (i) protect such Confidential Information of the Disclosing Party from unauthorized dissemination, using the same degree of care which the Receiving Party ordinarily uses with respect to its own proprietary information, but in no event with less than reasonable care, (ii) not use such Confidential Information of the Disclosing Party for any purpose not expressly permitted by this Agreement and (iii) limit the disclosure of such Confidential Information of the Disclosing Party to the employees, consultants, or agents of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement, and who are, with respect to such Confidential Information of the Disclosing Party, bound in writing by confidentiality terms no less restrictive than those contained herein. Notwithstanding the foregoing, Confidential Information may be disclosed if such disclosure is required by law or by the order of a competent court or similar competent judicial or administrative body; provided, however, that the Receiving Party shall notify the Disclosing Party of such requirement promptly and in writing, and shall cooperate reasonably with the Disclosing Party, at the Disclosing Party’s expense, in the obtaining of a protective or similar order enjoining, restraining or limiting the disclosure of such Confidential Information. Notwithstanding any other provision of this Agreement, the confidentiality obligations set forth herein shall apply indefinitely with regard to the (i) Customer Data, (ii) Service, (iii) any related technology, data and databases, algorithm or information contained therein or provided therewith and (iv) the Documentation, and in any event including any trade secrets related to any of the foregoing.

5.2     Return of Confidential Information. Except to the extent a Receiving Party is otherwise entitled to retain Confidential Information hereunder, the Receiving Party shall return to the Disclosing Party or destroy all Confidential Information of the Disclosing Party in tangible form and all materials or media containing or incorporating any Confidential Information of the Disclosing Party: (i) upon the written request of the Disclosing Party; or (ii) upon the expiration or termination of this Agreement, whichever comes first, and in both cases, the Receiving Party shall certify promptly and in writing that it has done so.

5.3     Remedies. If a party discloses or uses (or threatens to disclose or use) any Confidential Information of the other party in breach of confidentiality protections hereunder, the other party shall have the right, in addition to any other remedies available, to seek injunctive relief to enjoin such acts, it being acknowledged by the parties that any other available remedies are inadequate.

5.4     Exclusions. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the other party; (ii) was known to a party prior to its disclosure by the other party without breach of any obligation owed to the other party; (iii) was independently developed by a party without breach of any obligation owed to the other party; or (iv) is received from a third party without breach of any obligation owed to the other party. Customer Data shall not be subject to the exclusions set forth in this Section.

6. Customer Data.

6.1     Protection and Security. During the Term of this Agreement, ProcessUnity shall maintain a formal security program materially in accordance with commercially reasonable industry standards that is designed to: (i) ensure the security and integrity of Customer Data; (ii) protect against threats or hazards to the security or integrity of Customer Data; and (iii) prevent unauthorized access to Customer Data.

6.2     Unauthorized Disclosure. If either party believes that there has been a disclosure of Customer Data to anyone other than an Authorized User or ProcessUnity, such party must promptly notify the other party. Additionally, each party will reasonably assist the other party in remediating or mitigating any potential damage, including any notification which should be sent to individuals impacted or potentially impacted. Each party shall bear the costs of such remediation or mitigation to the extent the breach or security incident was caused by it.

7.     Warranties & Disclaimers.

7.1     Limited Warranty. Subject to the limitations and exceptions set forth in this Agreement, ProcessUnity warrants that when accessed and used for the purpose and in the manner permitted and authorized by this Agreement, the Service will perform substantially in accordance with industry standards and with the specifications set forth in the then-applicable Documentation and that the functionality of the Service will not be materially decreased during the Term. Professional Services shall be performed in a professional manner, consistent with industry standards.

7.2     Remedy. In the event that the Service or Professional Services fails to conform to the warranties set forth herein in any material respect, ProcessUnity shall correct such failure to perform as warranted in a reasonable period of time without delay, provided that Customer reports deficiencies in writing to ProcessUnity within thirty (30) days of the first date the deficiency is identified by Customer. Customer agrees that this is the sole and exclusive remedy provided by ProcessUnity in connection with the Service.

7.3     DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED AS-IS AND PROCESSUNITY DISCLAIMS ALL CONDITIONS, REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AS TO ANY MATTER WHATSOEVER OR ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT OR ANY APPLICABLE ORDER FORM, PROCESSUNITY AND ITS LICENSORS MAKE NO REPRESENTATION OR WARRANTY THAT ALL ERRORS HAVE BEEN OR CAN BE ELIMINATED FROM THE SERVICE OR ANY PROFESSIONAL SERVICES, THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR LATENCY, OR THAT THE SERVICE WILL OPERATE WITH ANY NETWORK, HARDWARE OR THIRD PARTY SOFTWARE. The warranty herein is limited only to Customer and its Affiliates and EXCLUDES any third party.

8.     Indemnification.

8.1     Indemnification by ProcessUnity. ProcessUnity agrees, at its own expense, to defend or, at its option, to settle, any claim or action brought against Customer or its Affiliates to the extent it is based on a claim that Customer’s or its Affiliates (i) use of the Service in accordance with this Agreement and the Documentation that infringes or violates any intellectual property right, including patent or copyright, of a third party or (ii) ProcessUnity’s willful misconduct, and will indemnify and hold Customer and its Affiliates harmless from and against any damages, costs and fees reasonably incurred (including reasonable attorneys’ fees) that are attributable to such claim or action and which are assessed against Customer or its Affiliates in a final judgment or awarded against Customer or agreed to in settlement by ProcessUnity in such action. Customer shall provide ProcessUnity with: (a) prompt written notification of the claim or action; (b) sole control and authority over the defense or settlement thereof; and (c) all available information, assistance and authority to settle and/or defend any such claim or action, at ProcessUnity’s expense. ProcessUnity shall not be required to indemnify Customer in the event of: (i) modification of the Service by Customer, its Employees, or Authorized Users in conflict with Customer’s obligations or as a result of any prohibited activity as set forth herein; (ii) use of the Service in a manner inconsistent with the Documentation; (iii) use of the Service in combination with any other product or service not provided by ProcessUnity; or (iv) use of the Service in a manner not otherwise contemplated by this Agreement.

8.2     Remedies. If ProcessUnity or Customer is enjoined from using the Service, becomes, or in the opinion of ProcessUnity is likely to become, the subject of an infringement claim or action otherwise covered by the indemnification remedy in Section 8.1, ProcessUnity may at its sole option: (a) procure, at no cost to Customer, for Customer the right to continue using the Service; (b) replace or modify the Service to render them non-infringing, provided there is no material loss of functionality; or (c) terminate this Agreement and refund the subscription fee(s) paid by Customer for the Service. ProcessUnity may not settle any Claim unless it unconditionally releases Customer of all liability.

8.3     Customer Indemnity. Customer agrees to indemnify and hold ProcessUnity and its officers, directors, employees, affiliates, agents, and business partners harmless from and against all losses, damages and expenses, including reasonable attorney’s fees, in connection with any claims brought by any third party against ProcessUnity or ProcessUnity’s officers or employees arising as a result of: (i) Customer’s use of the Service in violation of the terms of this Agreement, (ii) claims that the Customer Data infringes the rights of, or has caused harm to, a third party or violates any law, or (iii) Customer’s willful misconduct; provided, however, that ProcessUnity: (a) promptly gives written notice of the Claim to Customer; (b) gives Customer sole control of the defense and settlement of the Claim (provided that Customer may not settle any Claim unless it unconditionally releases ProcessUnity of all liability); and (c) provides to Customer, at Customer’s cost, all reasonable assistance.

9.     Limitation of Liability; Exclusion of Damages.

9.1     Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WITH RESPECT TO EITHER PARTY’S INDEMNIFICATION OBLIGATIONS SPECIFIED IN SECTION 8 HEREIN OR A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS SPECIFIED IN SECTION 5 HEREIN, IN NO EVENT SHALL EITHER PARTY’S (OR PROCESSUNITY’S THIRD PARTY LICENSORS’) AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED THE SUBSCRIPTION FEES ACTUALLY PAID BY CUSTOMER IN CONSIDERATION FOR SERVICE DURING THE IMMEDIATELY PRECEDING TWELVE (12) MONTH PERIOD FROM WHICH THE CLAIM AROSE (OR, FOR A CLAIM ARISING BEFORE THE FIRST ANNIVERSARY OF THE EFFECTIVE DATE, THE AMOUNT PAID FOR THE FIRST TWELVE MONTH PERIOD).

9.2     Exclusions. EXCEPT WITH RESPECT TO EITHER PARTY’S INDEMNIFICATION OBLIGATIONS SPECIFIED IN SECTION 8 HEREIN OR A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS SPECIFIED IN SECTION 5 HEREIN, IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, OR FOR ANY LOST PROFITS, LOSS OF USE, COST OF DATA RECONSTRUCTION, COST OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY’S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.

10.   Term & Termination.

10.1   Term of Agreement; Term of Access to the Service. The term of this Agreement commences on the Effective Date and continues until the stated term in all Order Forms has expired or has otherwise been terminated, or at the end of the Renewal Subscription Term. Subscriptions to the Service commence on the date and are for the term as specified in the applicable Order Form or the Renewal Subscription Term.

10.2   Termination. Either party may terminate this Agreement: (i) upon thirty (30) days prior written notice to the other party of a material breach by the other party if such breach remains uncured at the expiration of such notice period; or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. In the event the Agreement is terminated, all Order Forms are simultaneously terminated.

10.3   Effect of Termination. Upon any termination of this Agreement, Customer shall, as of the date of such termination, immediately cease accessing and otherwise utilizing the applicable Service (except as permitted under the section entitled “Access to Customer Data”) and ProcessUnity Confidential Information. Termination for any reason shall not relieve Customer of the obligation to pay any fees accrued or due and payable to ProcessUnity prior to the effective date of termination and termination for any reason other than for uncured material breach by ProcessUnity shall not relieve Customer of the obligation to pay all future amounts due under all order forms. Upon termination for cause by ProcessUnity, all future amounts due under all Order Forms shall be accelerated and become due and payable immediately.

10.4   Access to Customer Data. Upon request by Customer made within thirty (30) days after any expiration or termination of this Agreement, ProcessUnity will make Customer Data available to Customer through the Service on a limited basis solely for purposes of Customer retrieving Customer Data for a period of up to thirty (30) day after such request is received by ProcessUnity. After such thirty (30) day period, ProcessUnity will have no obligation to maintain or provide any Customer Data and may thereafter, unless legally prohibited, delete all Customer Data. If Customer requests ProcessUnity’s assistance, Customer may acquire ProcessUnity professional services at ProcessUnity’s then-current billing rates pursuant to a separately executed Statement of Work.

10.5   Survival. Notwithstanding anything to the contrary in this Section 10, the provisions of Sections 1-5 and 8-11 shall survive termination of this Agreement.

11.   General Provisions.

11.1   Entire Agreement. This Agreement contains the entire agreement and understanding of the parties with respect to the subject matter hereof and shall supersede and merge all prior and contemporaneous communications and agreements with respect to the subject matter hereof. No addition to or modification of any provision of this Agreement shall be binding upon the parties unless in a written agreement signed by the parties hereto. No quote, purchase order, invoice or similar document will modify the terms of this Agreement even if accepted by the receiving party.

11.2   Assignment. Neither party shall be entitled to assign or otherwise transfer rights or obligations under this Agreement, including use of the Service, whether in whole or in part, except with the prior written consent of the other party, such consent not to be unreasonably withheld or delayed. Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms) without consent of the other party in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets provided the assignee has agreed to be bound by all of the terms of this Agreement and all past due fees are paid in full, except that Customer shall have no right to assign this Agreement to a Competitor of ProcessUnity. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

11.3   Force Majeure. Neither Party shall be liable for, or be considered to be in breach of or default on account of, any delay or failure to perform as a result of any cause or condition beyond such Party’s reasonable control (including, but not limited to, computer attacks or malicious acts, such as attacks on or through the Internet, or delays caused by an Internet service provider, telecommunications or hosting facility).

11.4   Notices. All notices and other communications under this Agreement shall be in writing and shall be effective when received or, if delivery is not accomplished by reason of or some fault of the addressee, when tendered, and may be transmitted by (i) personal delivery, (ii) express mail by registered or certified mail, (iii) by courier or delivery service, or (iv) by fax or email with a receipt confirmed in writing by the receiving party, to ProcessUnity at  ProcessUnity, Inc., 33 Bradford Street, Concord, MA 01742, attn: Legal, fax number 978-610-6440, or email address [email protected] or to Customer at their address set forth on the applicable Order Form(s), or to such other addresses as either party may from time to time notify the other party of in accordance with this Section.

11.5   Relationship between the Parties. In all matters relating to this Agreement, Customer and ProcessUnity shall act as independent parties and nothing in this Agreement shall be construed to create a partnership, joint venture, agency relationship or employment or franchise relationship between the parties. Neither party has the right, power or authority to bind the other or incur, assume or create any obligation on behalf of the other party.

11.6   Choice of Law and Venue. This Agreement shall be governed by the laws of the Commonwealth of Massachusetts, without regard to any of its conflict of laws provisions. Any action or proceeding relating to this Agreement must be brought in a federal or state court in the Commonwealth of Massachusetts (provided, however, that nothing in this Agreement shall prevent a party from seeking injunctive relief to enforce the terms of this Agreement in any venue or jurisdiction as determined in such party’s sole discretion and convenience), and each party irrevocably submits to the jurisdiction and venue of any such court in any such action or proceeding.

11.7   Export Controls. Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Service. Without limiting the generality of the foregoing, Customer shall not make the Service available to any person or entity that: (i) is located in a country that is subject to a U.S. government embargo; (ii) is listed on any U.S. government list of prohibited or restricted parties; or (iii) is engaged in activities directly or indirectly related to the proliferation of weapons of mass destruction.

11.8   Headings; Counterparts; “Includes” and “Including”. All captions, titles or section headings of this Agreement are for ease of reference only, shall not affect the interpretation or construction of any provisions of this Agreement and shall not be deemed part of this Agreement. This Agreement may be executed in counterparts, each of which shall be deemed to be an original and all of which shall be deemed to be an original instrument. Wherever the word “including” or “include” shall appear in this Agreement, such term shall be construed to mean “including without limitation” or “include without limitation,” as the case may be.

11.9   Partial Invalidity. If any provision of this Agreement or the application thereof to any party or circumstances shall be declared void, illegal or unenforceable by a competent court of law, competent arbitrator or other competent authority, the remainder of this Agreement shall be valid and enforceable to the extent permitted by applicable law. The invalid provision shall be replaced by an appropriate provision, which to the extent permitted by applicable law, comes closest to the parties` intent of what the parties would have agreed on, had they been aware of the invalidity or unenforceability, in order to meet the spirit and purpose of this Agreement.

11.10 Waiver. No waiver by either Party to this Agreement of any provision hereof, and no failure by either Party to exercise any of such Party’s rights or remedies hereunder, shall be deemed to constitute a waiver of such provision, right, or remedy in the future, or of any other provision, right, or remedy hereunder, unless such waiver shall be set forth in a written instrument signed by the Party against whom such waiver is sought to be enforced.

11.11 Third Party Beneficiary. Other than as expressly set forth herein, no provision of this Agreement shall be deemed for the benefit of any other person or entity, including any third party.

11.12    Miscellaneous. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof. In the event of a conflict, the provisions of an Order Form shall take precedence over provisions of the body of this Agreement and over any other Exhibit or Attachment. This Agreement supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order or in any other Customer order documentation shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void. Except as otherwise specified in writing by Customer, ProcessUnity may use Customer’s name and logo in lists of customers, on marketing materials and on its website. This Agreement may be executed in counterparts, which taken together shall form one binding legal instrument. The parties hereby consent to the use of electronic signatures in connection with the execution of this agreement, and further agree that electronic signatures to this agreement shall be legally binding with the same force and effect as manually executed signatures.