Customer Support

Execute your programs with confidence knowing that ProcessUnity Customer Support is there when you need technical assistance. All ProcessUnity software subscriptions include access to our team of experienced support professionals. ProcessUnity Customer Support features include:

  • 24×7 Availability Monitoring
    Proactive system monitoring ensures availability and performance.
  • Flexible Contact Options
    Our Customer Support team provides worldwide coverage through our support center located in Concord, Massachusetts. Our team is available via phone, email and through our Customer Support Portal during regular business hours.
  • 24×7 Web-Based Support
    ProcessUnity Customer Support provides customers with around-the-clock access to valuable customer resources including documentation, support policies and FAQs.
  • Local Business Support Hours
    ProcessUnity Customer Support operates from 8:00 am – 6:00 pm ET, Monday – Friday (Excluding Holidays)
  • Third-Party Software Support
    ProcessUnity will work with our customers and their software providers to troubleshoot issues for products not purchased directly from ProcessUnity that have a critical impact on the operation of our solutions.
  • Software Updates
    On a periodic basis, ProcessUnity provides customers with update and maintenance releases to correct product errors experienced with currently supported product releases. All product updates and patches are included in your software subscription.