Our Support Features


Proactive system monitoring ensures availability and performance.

Flexible Contact Options

Our Customer Support team provides worldwide coverage through our support center located in Concord, Massachusetts. Our team is available via phone, email and through our Customer Support Portal during regular business hours.

24×7 Web-Based Support

ProcessUnity Customer Support provides customers with around-the-clock access to valuable customer resources including documentation, support policies and FAQs.

Local Business Support Hours

ProcessUnity Customer Support operates from 8:00 am – 6:00 pm ET, Monday – Friday (Excluding Holidays)

Third-Party SoftwarE Support

ProcessUnity will work with our customers and their software providers to troubleshoot issues for products not purchased directly from ProcessUnity that have a critical impact on the operation of our solutions.

Software Updates

On a periodic basis, ProcessUnity provides customers with update and maintenance releases to correct product errors experienced with currently supported product releases. All product updates and patches are included in your software subscription.

Need Help?

Log a Case with Our Customer Support Team.

Customer Support