Vendor SLA Monitoring
Track vendor SLAs and report on key performance indicators
Every vendor engagement is a work in progress. To manage that progress, you need an efficient way to track vendor SLAs, documents KPIs, monitor activity, record observations, and review overall status at a glance.
Vendor Cloud provides a common platform, accessible to all authorized parties, on which they compare vendor activity against established service level agreements (SLAs). Through the platform you are able to:
- Document SLAs on one dashboard for instant visibility.
- Invite authorized parties, both in your organization and in your vendor’s, to record performance.
- Set threshold terms and alerts to establish acceptable data points and distribute alerts when they are not met.
- Create trend reports for management assessment on the dashboard.
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