SLAs & Vendor Performance Management

In any relationship with a third-party vendor, contracting is just the beginning. After initiating the partnership, your primary concern shifts from what promises must be made to how well those promises have been kept. That’s where Service-Level Agreements (SLAs) and vendor performance reviews come in.

Configure and conduct vendor performance reviews with ProcessUnity VRM.

ProcessUnity VRM allows you to review Vendor SLA metrics with built-in reports.

Every vendor engagement is a work in progress. To manage that progress, you need an efficient way to track vendor SLAs, documents KPIs, monitor activity, record observations, and review overall status at a glance.

The line of business closest to the vendor must track key questions such as:

• Have milestones been met?
• Are deliveries fulfilled adequately?
• Has quality matched expectations?
• Have costs been controlled in line with agreements?
• Is compliance clear and consistent?
• Has anything changed to threaten the vendor’s business viability or stability?

ProcessUnity Vendor Risk Management provides a common platform, accessible to all authorized parties, on which they compare vendor activity against established service level agreements (SLAs).

Through the platform you are able to:

• Document SLAs
• Invite authorized parties
• Set threshold terms and alerts
• Create trend reports