“Benefit plan providers are turning to Offer Management initiatives and systems to reduce risk, cost and complexity in the service delivery lifecycle.” – Lisa Weil, Vice President of Industry Solutions at ProcessUnity
Are you ready to get your firm started on the Offer Management journey – or looking for ways to take your program to the next level? If so, download our printable guide: The Road Map to Implementing Product and Service Management.
Our new infographic highlights a plan provider’s path from basic to best-in-class capabilities tracking your firm’s Offer Management maturity in three primary categories: sales effectiveness, service delivery and customer satisfaction.
No matter where your firm lies on the road to Offer Management, this infographic outlines a path for improvement:
With Offer Management, organizations are centralizing their product information, proactively managing client profitability and implementing controls to deliver outstanding customer service.
Using this downloadable guide, you can expand your understanding of Offer Management, plus improve your firm’s access to information, ability to collaborate, and governance procedures to measurably change your customer satisfaction and retention rates while boosting profitability.
To learn more about how to optimize your product and service offer management, download our whitepaper, Achieving Service Delivery Excellence, today.