Customer Story • Financial Services
Replacing a Failed Incumbent with End-to-End TPRM and Financial Risk Insight.
A regulated $8.1B financial services enterprise selected ProcessUnity to support its TPRM program across multiple risk domains — combining the platform with RapidRatings financial risk data.
Financial Services · North America
$8.1B
Annual Revenue
Highly regulated enterprise
9,000
Employees
Multiple risk domains
12 months
Evaluation Cycle
RFI through selection
2
Data Sources
TPRM + RapidRatingsIndustry
Financial Services
Region
North America
Size
9,000 employees · $8.1B revenue
Regulators
Highly regulated environment
Assessment Framework
End-to-end TPRM across multiple risk domains
Products in Use
The Challenge
An incumbent platform that couldn’t support inherent risk — and a clock running out.
Audit findings and a supplier issue increased urgency to find a more reliable platform before the incumbent contract expired.
Key issues included:
The incumbent platform wasn’t working
It couldn’t support inherent risk.
Audit findings
Sharpened the urgency for change.
A supplier issue
Surfaced cracks in the existing approach.
Contract clock
A new platform was needed before incumbent expiry.
Multiple risk domains
The replacement had to support them end to end.
The organization needed a stronger end-to-end TPRM solution before the incumbent contract expired.
Why ProcessUnity
An end-to-end platform — plus differentiated financial risk data.
The team needed configurability, reporting, ease of use, and faster time to value with expert guidance.
The team gained:
- End-to-end TPRM across multiple risk domains
- Configurable workflows, stronger reporting, ease of use
- Better financial risk data via integrated RapidRatings
- Faster time to value with expert guidance
- A trusted champion relationship built on prior experience
Implementation
A clean replacement of a failed incumbent.
ProcessUnity was selected with a structured evaluation, with a sandbox and business case to support the decision.
- TPRM Platform for end-to-end third-party risk management
- Global Risk Exchange + Evidence Evaluator for assessment workflows
- RapidRatings data integrated for financial risk insight
- Supported by demos, a two-week sandbox, and business case support
Implementation Timeline
Evaluation
~12 months evaluation
Decision
ProcessUnity selected
June 2026
Incumbent contract expiry
Evaluation spanned roughly 12 months, with the incumbent contract set to expire in June 2026.
Outcomes & Impact
A more capable platform for a stronger, more reliable TPRM program.
The selection replaced a platform that failed to support core processes — with one ready for the program ahead.
Replaced a failed incumbent
A platform that couldn’t support core risk processes is on its way out.
End-to-end TPRM
Across multiple risk domains.
Better financial risk insight
Through integrated RapidRatings data.
Stronger workflow + reporting
A foundation for flexibility and better visibility.
Net Result
ProcessUnity helped this financial services organization replace a failed incumbent and create a more reliable foundation for end-to-end third-party risk management.
At a Glance
Customer profile and program scope.
Industry
Financial Services
Region
North America
Size
9,000 employees · $8.1B revenue
Regulators
Highly regulated environment
Assessment Framework
End-to-end TPRM across multiple risk domains
Products in Use
See the ProcessUnity Platform in Action.
Request a Demo
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