Customer Story • Banking
Consolidating 15,000 Suppliers into One Platform — and 30% Lower Operating Costs.
A global bank operating across 40+ countries replaced a fragmented multi-system approach with a single, configurable platform — driving efficiency, daily adoption, and better regulatory reporting.
Global Banking Institution · Global
15,000+
Suppliers
Across the enterprise
~1,500
Critical Suppliers
Enhanced due diligence
30%
Lower Op Costs
From system consolidation
~550
Daily Users
Logged in to platformIndustry
Banking
Region
Global · HQ London · 40+ countries
Size
80,000+ employees · 15,000+ suppliers
Regulators
Multi-jurisdiction banking regulation
Assessment Framework
Onboarding, classification, DD, monitoring, contracts, SLAs
Products in Use
The Challenge
Fragmented systems couldn’t support evolving regulatory demands.
Supplier risk processes lived across multiple systems and domains — slowing onboarding, due diligence, and reporting.
Key issues included:
Multiple systems, multiple domains
Processes were spread across the enterprise.
Manual work and inconsistent data
Onboarding and due diligence were slow.
Legacy tooling
Lacked the flexibility and automation regulators were demanding.
Reporting gaps
Stakeholder self-service was limited.
Cost pressure
Maintaining many systems was expensive at scale.
The organization needed a single, scalable platform for end-to-end supplier risk management.
Why ProcessUnity
Configurability + functionality + value — for a complex global bank.
The platform had to bend to multi-jurisdiction needs while delivering measurable efficiency.
The team gained:
- A configurable platform that could support evolving requirements
- End-to-end SRM — onboarding, DD, monitoring, contracts
- Regulatory complexity, multilingual needs, data integration support
- A cost-effective solution with efficiency gains at scale
- Stakeholder self-service through a centralized data repository
- Strong customer support for a complex, global rollout
Implementation
One platform replaces a fragmented multi-system stack.
A centralized platform took over sourcing and supplier risk management across the bank.
- TPRM Platform deployed for onboarding, scoring, classification, DD, monitoring, contracts, and SLAs
- Standardized onboarding focused on confidentiality and criticality
- Classified 15,000+ suppliers; identified ~1,500 critical for enhanced DD and monitoring
- Built a central repository for supplier risk data, contracts, and service levels
- Integrated internal data sources for reporting and stakeholder self-service
Implementation Timeline
2020
Initial implementation launched
First Months
Measurable results
Ongoing
Adoption + optimization
Initial implementation launched in 2020, with measurable results within the first months.
Outcomes & Impact
Cost savings, daily adoption, and stronger regulatory reporting.
Within months, the program delivered measurable efficiency, visibility, and reporting gains across procurement and supplier risk.
3% capacity savings
Across the procurement function.
30% lower op costs
By consolidating multiple systems into one platform.
~550 daily users
Logging into the platform every day.
200+ assessments / month
Created and distributed across the supplier base.
Net Result
ProcessUnity helped this global bank consolidate fragmented supplier processes into a single platform — reducing costs, improving reporting, and creating meaningful efficiency gains across procurement and supplier risk.
At a Glance
Customer profile and program scope.
Industry
Banking
Region
Global · HQ London · 40+ countries
Size
80,000+ employees · 15,000+ suppliers
Regulators
Multi-jurisdiction banking regulation
Assessment Framework
Onboarding, classification, DD, monitoring, contracts, SLAs
Products in Use
See the ProcessUnity Platform in Action.
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