Customer Support
ProcessUnity offers two support options for its on-demand solutions: Basic and Enhanced. Basic Support is included with every subscription. Basic Support features web-based ticketing and technical FAQs, with support staff available via the web or phone. Enhanced Support offers everything provided by Basic Support and more, including features such as 24×7 phone support and service level agreements.
Basic Support
- Basic phone support, 9am-5pm EST
- E-Mail support, response within 24 hours
- Included with base subscription
Enhanced Support
- Enhanced 24/7 phone support
- Service Level Agreements (SLAs)
- Global support offerings available
ProcessUnity, Inc.
33 Bradford Street
Concord, MA 01742
877.226.6771
