The Leader in On-Demand Risk Management Solutions

ProcessUnity offers best-of-breed, on-demand solutions for Operational Risk, Technology Risk and Compliance Management. Every business faces regulatory, financial, legal and reputational risk on an ongoing basis. ProcessUnity's solutions enable our customers to evolve the daily management of these risks into real competitive advantage.

Service Delivery Risk

Standardization of services is a critical control and risk issue for providers of outsourced business services, such as payroll, stock plan, human resources, retirement fund administration, investment and asset servicing, and insurance business lines management. Clients frequently request non-standard processing to accommodate their historical ways of doing business. For the service provider, each instance of non-standard service represents increased cost, increased risk, manual procedures, reduced opportunity to achieve economies of scale, and increased opportunity for error.

The ProcessUnity Service Delivery Risk Management suite provides a standard way of representing a catalog of service offerings, a place to record both the standard and non-standard services used by each client, a mechanism for ensuring that new non-standard services are reviewed and approved by management before inclusion in a service contract, and tools to encourage sales reps and customers to adopt preferred, standardized services. It also offers dashboards and reports that facilitate rapid evaluation and comparison of clients, product lines, and sales reps in terms of progress toward standardized service delivery, along with client-facing service performance reporting.

Compliance Management

For one customer, the problem was the high risk and high cost of SAS 70 type II audits. For another, it was dealing with mandatory internal controls testing for Sarbanes-Oxley reporting. For another, it was automating global incident reporting to meet corporate code of ethics requirements.  In each case, ProcessUnity worked with industry leaders to create innovative solutions to regulatory compliance problems. Today, ProcessUnity offers a rich suite of compliance management solutions, including internal controls management, audit and assessment management, policy and procedure management, certification management, risk management, regulatory management, incident management, issues tracking, and financial controls management.

Technology Risk Management

ProcessUnity offers a suite of solutions focused on strong IT governance and effective information security risk management. These solutions include IT / information security controls management, IT regulatory management and standards mapping, enterprise threat assessments, breach law analysis, and vendor information risk management.

Operational Risk Management

To address industry requirements related to operational risk, the company and its strategic partners developed a powerful suite of solutions supporting loss event management, key risk indicators, and capital modeling.

The industry leaders have embraced operational risk far beyond the Basel Accord requirements, however, extending the concepts to gain greater transparency and reduced risk in their business-to-business client relationships. Working with these leaders, ProcessUnity has deployed Service Delivery Risk Manager, which streamlines the end-to-end financial product management and service delivery processes, including a powerful set of reports and dashboards for both internal management and external client visibility.